September 2013 – April 2014

National Geographic Society

Client Services and Help Desk Support

Assist Nat Geo staff with IT and electronics issues and configure computer systems for employees.

•Provide Tier II technical support and inventory control for 1000+ Mac OS X computers.

•Use KACE ticketing system to track and resolve technical issues.

•Install and supported Adobe software (Adobe Creative Suite 4, 5, 6 & Acrobat Pro).

•Resolve software, hardware, and usage issues for end-users, concerning their Macintosh (Mac) workstations, as well as performed repairs on Mac and iOS devices as needed.

•Help Desk Support Technician/Remote Desktop Support Technician.

•Maintenance of and Troubleshooter for hardware and peripherals.

•Install, maintain and troubleshoot Microsoft OS’s and other software applications (OS: Windows XP Service Packs 1-3, VISTA 7 & 8 -APPS: MS Word, Excel and Power Point).

•Manage User Accounts in Active Directory along with back up and restoration of user data using Crash Plan Pro.